Refund and Returns Policy
Thank you for shopping at https://themecity.net. We specialize in the sale of digital products such as themes, plugins, Readymade designs, and Blogging Services
1. Product Delivery Method
Unlike typical digital marketplaces, we do not provide instant downloads. Instead, all digital products are manually delivered and implemented based on the customer’s specific project requirements.
After a successful purchase, we require you to submit the following details:
- Email address (used for communication and license assignment)
- Website URL and login credentials (for installation or setup, if required)
- Any other specific instructions for product application
Delivery typically takes 24–48 business hours, depending on the complexity of the product and customer responsiveness.
2. No Returns
Due to the custom nature and manual delivery of our digital products, we do not accept returns under any circumstances. Once the order is processed and access to the product has been provided or installed, it cannot be reversed or returned.
3. Refunds—Critical Cases Only
We offer refunds only under critical conditions, which include
a. Non-Delivery After Repeated Attempts
If we fail to deliver the product within 5 business days despite receiving complete and correct customer information.
b. Incompatible or Misrepresented Product
If the delivered product is not as described on the product page, or it is incompatible with your platform, despite your providing accurate system information in advance.
c. Duplicate Purchase
If the same product was purchased more than once by mistake for the same domain.
d. Unresolvable Technical Issue
If a technical problem related to our product cannot be resolved even after attempts by our support team.
4. Non-Refundable Cases
Refunds will not be issued for:
- Change of mind after order placement
- Delay due to missing or incorrect customer details
- User’s inability to provide access credentials
- Product does not meet personal aesthetic or subjective expectations
- Failure caused by third-party tools or modifications
5. How to Request a Refund
To request a refund, contact us within 7 days of your purchase with the following:
- Order number
- Email used for the order
- A clear explanation of the issue
- Screenshots or error details, if applicable
Email us at: krsk404@gmail.com
We will assess your request and respond within 3 business days.
6. Processing Time
If your refund is approved:
- It will be issued to your original method of payment
- It may take 5–10 business days for the amount to reflect in your account
Frequently Asked Questions (FAQs)
Q1. Why don’t you offer instant download links?
Because our digital products often require customization or secure installation, we manually deliver each order to ensure it works correctly on your specific website or platform.
Q2. How will I receive my purchased product?
After completing your order, you will be redirected to a page to submit your required details (email, website, credentials). If you did not get redirected Once received, our team will deliver or install the product directly, usually within 24–48 business hours.
Q3. What if I don’t want to share my login credentials?
If you’re not comfortable sharing access, we can offer alternative instructions for manual installation (if available), but this may limit the level of support and service we can provide.
Q4. Can I get a refund if I didn’t like the product?
Unfortunately, we do not offer refunds based on personal preference or expectations. Refunds are only issued for critical issues like non-delivery or major product incompatibility.
Q5. What should I do if I haven’t received my product within 48 hours?
Please check your email (including the spam folder) for our message requesting your site access details. If you’ve already submitted everything and haven’t heard back, contact us at [your email address] for an urgent status update.